Frequently Asked Questions

How many questionnaires can I create and distribute?
The start-up package allows you to create and distribute up to 100 different questionnaires if you require. Additional questionnaire allocations can be ordered also if required. See our Pricing Page for more information.

Is there any limit to the size of my questionnaire/s?
There is no limit to the size or complexity of your questionnaires.

How many responses will I be able to receive?
The start-up package provides you with an allocation of 100 partial or fully completed responses. Additional responses allocations can be ordered also if required. See our Pricing Page for more information.

How many respondents can I invite to complete the survey?
There is no limit to the number of invitations you send out.

What if I need to send out more invitations to ensure I reach my target number of responses?
You can invite more respondents to participate in your survey if you require, even after you have sent out your initial email invitations.

How long will I be able to use the tool for?
The start-up package allows you full use of all features of the tool for 3 months from the date payment is received. Additional time can be ordered also if required. See our Pricing Page for more information.

What types of question response options are possible?
There is a long list of options including: Radio buttons, check boxes, drop-down menu options, matrix response options, narrative text options, rank, scale etc.

Does the tool have question logic or branching functions?
Yes. You can apply logic or branching to individual responses within a question, or to whole pages or groups of questions.

Can I personalise the look and feel of my questionnaire/s?
Yes. You can choose from a long list of colour scheme combinations and add your own graphics, pictures or logos. Custom designs are also possible. See our pricing page for more information.

Can I control whether or not a response to a question is mandatory?
Yes, each question has this option if you require it.

Can respondents go back and edit their responses if they want to?
You have the option of allowing this or not. If you only want completed surveys then you must ensure all the responses you require have been flagged as being mandatory. You can also predetermine whether or not you will permit a respondent to edit their responses.

How do I make my questionnaire/s available to my invited respondents?
You can distribute your questionnaire/s by one of numerous options including: An email invitation containing a link to the questionnaire, an HTML email version of the full questionnaire or a link for your website. A pdf file of the survey for either printing or emailing as an attachment can be ordered separately. See our pricing page for more information.

What if I require a hard copy of the questionnaire and how do I manually enter the written responses?
A pdf file of the survey can be ordered separately for either printing or emailing as an attachment. See our pricing page for more information. You can obtain a link to the survey from the distribution menu options, so you can manually enter the data from any handwritten responses to the results of the survey.

Can I be alerted by email for each completed response and/or when my target number of responses has been reached?
Yes, you can select if you wish to be notified by email when either individual responses have been received, or when a predetermined number of responses have been received.

How soon can I review the responses once my survey commences?
You can log onto your SOS-Resources account any time during the duration of your survey and review all incoming responses at any time.

Will I be able to review individual responses as well as the overall results?
Yes, all data is available for you to analyse and report on in as much detail as you require.

Is there an opportunity to check the results and apply filters before reporting?
Yes, there are simple yet effective filtering tools available so you can apply filtering to whichever part of the questionnaire you require.

Can I create graphical representations of the results?
Yes, each response can be represented in graphical format and is easily cut and pasted into your own report if required.

Can I download my data once the survey has been completed?
Yes. The export function only requires a couple of mouse clicks and you can have all your data in your own Word or Excel file. It’s that simple!

How secure is my data both during and after the survey?
Your account is fully password protected and once you have finished with your account and it has been closed, all of your data will be erased completely.

What happens when my response or questionnaire allocation runs out, or my account is due to expire?
We will contact you using your nominated email address to advise that your account limits have been exceeded. In the case of either your questionnaire or response limit being reached, your existing surveys will continue to function but you will not be able to view any of the over-limit responses until you have agreed to increase your limit and payment for this has been received. In the case of your account duration having been reached, we will also contact you via email and you will have 5 working days to respond. If you are happy to close your account without extending the duration, your account will then be closed and your data erased.

How liable am I for complying with data protection and privacy legislation?
Users of the SOS-Resources product accept full responsibility for complying with any data protection, privacy or related legislation, either in the UK or globally. Subscribers to the SOS-Resources product are wholly responsible for their own actions in this regard. SOS-Resources, in conjunction with Fern Marketing and SurveyShack.com Ltd, accept no responsibility for the actions of subscribers to the SOS-Resources product.

How do I sign up for my SOS-Resources account so I can start my research project right away?
Simply click on the Contact Us button or any of the Buy Now options on the Prices page, provide us with your details and we’ll contact you to arrange payment via either PAYPAL, credit card or cleared cheque. You will receive your account login details immediately so you can get to work on creating your questionnaire and as soon as your payment has been received in full, you’ll be able to receive and report on responses to your surveys!